Terms & Conditions, Privacy Policies, and Shop Policies

Terms & Conditions

By visiting www.artelexia.com, you are consenting to our terms and conditions.

E-commerce

We offer products/services for sale on this site using Shopify Payments powered by Stripe, and PayPal. To avoid learning your credit card information, we’ve partnered with PayPal and Stripe to securely process payment. As such, we never learn or store your credit card information. They share your name, email address, and mailing address.

Returns & Exchanges

All online sales are final. Please review your order very carefully, and email prior to ordering if there are any questions.

WHY NO RETURNS OR EXCHANGES?
1. Because you do not want to purchase items that someone else used, even if it was only used one time. We do not want to sell you items that someone else has used.
2. As you know, the items we carry are manufactured all over Mexico (and other parts of the world) and sold locally in the US for the convenience of our customers. It is not possible for us to return these back to the manufacturers as the management and shipping costs are exorbitant. To entertain any sort of return, we would have to incur at least 30% additional cost, meaning we’d have to pass that cost back to you, the customer. Instead we ask you to ensure you are buying the product you are going to keep and use.

Damages

Please inspect your purchase as soon as it arrives. Damage claims must be made within 72 hours of the package arrival. If you have received an item that is damaged or defective, contact us immediately. Please include your purchase order # and contact information.

Intellectual Property

This site contains intellectual property owned by Artelexia, including trademarks, copyrights, and other intellectual property.

Pin and share images always crediting back to Artelexia. If you want to share on a blog, website, or other social media platforms, please email to let us know: artelexia [at] gmail [dot] com

Changes

These terms were last updated October 27, 2017. You will be notified of any changes to these Terms of Service via email.

Privacy Policy

This site collects information on you in two ways:

  1. The information that you manually provide us by submitting a Contact form or Newsletter Sign-up.
    This information can be tied directly to you because of the information you’ve provided.
  2. The information that’s automatically collected via our third-party partners: PayPal and Stripe.
    The types of information collected here include things like name, email address, mailing address, or credit card information.

Generally, our third-party partners only give us this information in the aggregate (e.g. it’s not identifiable to you) but sometimes this information can be directly tied to you when your purchase is finalized and being prepared for shipping. This information is collected and used solely for personal communication with you via email and or newsletter correspondence. The information collected is only shared with others when processing payments via PayPal or Stripe. If you would like to know what information we have that’s directly attributable to you, pleas email us directly at artelexia [at] gmail [dot] come.

Shop Policies

Shipping Information

Shipping costs at checkout are an estimate. We go the extra mile to ensure your orders are protected during shipment. If our cost to ship your order is astronomically higher than what was estimated, we will contact you to discuss shipping costs.

Artelexia ships all merchandise within the 48 contiguous states via the US Postal Service and UPS. Most in-stock items ship within 3 days although some items may take longer to process.

Please note that items ordered together may be shipped separately.

Occasionally some items may be backordered or out of stock. You will be emailed in a timely fashion should this be the case.

Shipping can take 4-6 business days depending on the size and weight of the items. Once the order has shipped, Artelexia will send you a confirmation email letting you know your order is on its way and an estimated time of arrival.

Shipping Address

All orders will be shipped to the address entered during check out. Please double-check the accuracy of this address. We are unable to change the shipping address once your order has been picked up by the carrier. 

International Shipping

International orders are not available at this time.

Local Pickup

Customers who select "Local Pickup" for online orders will need to show a photo ID and provide a signature at time of pickup.

Payment Options

All major credit cards accepted via PayPal or Shopify Payments powered by Stripe.