FREQUENTLY ASKED QUESTIONS
If you can’t find the answer to your question below, please contact email@example.com
Orders & shipping
Orders are delivered via UPS or USPS to your delivery address. Our shipping and processing fees cover the processing, handling, packing and delivery of your order.
We ship in the contiguous United States only. No international shipping or APO/FPO/DPO addresses.
In some cases, shipping may be postponed due to a lack of product availability. If this is the case, we will communicate with you right away so that you can let us know how you want to proceed (if you want to wait until the item is restocked, would like to replace the item with another, or if you want a refund).
If you need an item expedited, it is important that you let us know right away by calling us at 619-501-6381 or emailing firstname.lastname@example.org. We will calculate the cost of the expedited shipping and let you know how to make a payment for the additional cost.
Our packaging includes one complimentary gift wrap. If you have multiple items in your order, please use the notes section at check out to indicate which item is the gift and any hand-written notes you’d want included. Your gift will be wrapped in tissue paper and will also include ribbon, a sticker, a pin, & a postcard. All of our packages have a dash of confetti so that you (or your loved one) receive a party in a box!
Yes, for an additional fee.
No. We ship in the contiguous United States only. No international shipping or APO/FPO/DPO addresses.
No. If you want to send items to multiple addresses, you’ll have to place a separate order for each.
Delivery time will vary depending on your address. We anticipate a large amount of orders during the holidays, so we ask for your patience as we try our best to get you your items in a timely manner.
Certain products may be low stock or out of stock but can be pre-ordered if you need a higher quantity. There may be additional processing time for these types of items. Please email us at email@example.com to inquire about pre-orders
No. We are unable to adjust old orders due to the high amount of orders.
The majority of our products are from México, particularly regions and states that are recognized for specializing in handmade artisanal goods: Oaxaca, Michoacán, Guanajuato, Puebla, Hidalgo, Chiapas. Our food products will have the place of production listed. There are a few items that are made locally and domestically.
Most of our products are lead-free. We have to prove that it’s lead-free when we pass it through customs with certification. We do additional testing upon arrival at the shop as an extra precaution. Any items that do have lead will be marked clearly.
We make gift giving simple at Casa y Cocina: you tell us a little about the recipient and we curate your gift to perfection. They are wrapped à la Artelexia, with tissue paper, ribbon, pin, stickers, postcards and a dash of confetti so that your loved one receives a party in a box!
NOTE: EACH PACKAGE WILL RECEIVE MORE PRODUCT THAN EXPECTED. AN ASSORTMENT OF STICKERS, POSTCARDS, AND SURPRISE GOODIES ARE INCLUDED BASED ON AVAILABILITY AND CAN'T BE REQUESTED.
You can send a gift card to a loved one, just make sure you pick whether it’ll be used online or in-store. We will send it directly to them, gift wrapped if it’s for in-store purchase.
Please inspect your purchase as soon as it arrives. Damage claims must be made within 72 hours of the package arrival. If you have received an item that is damaged or defective, contact us immediately. Please include your order number, photos of the package and product, and your contact information.
Returns & Exchanges
All sales are final. Please read through the product descriptions, review your cart very thoroughly, and email or call prior to ordering if you have any questions or concerns. We cannot accept returns or exchanges.
1. Because you do not want to purchase items that someone else used, even if it was only used one time. We do not want to sell you items that someone else has used.
2. As you know, the items we carry are manufactured all over Mexico (and other parts of the world) and sold locally in the US for the convenience of our customers. It is not possible for us to return these back to the manufacturers as the management and shipping costs are exorbitant. To entertain any sort of return, we would have to incur at least 30% additional cost, meaning we’d have to pass that cost back to you, the customer. Instead we ask you to ensure you are buying the product you are going to keep and use.